Home Based Customer Service

The earning opportunities that freelance jobs have offered to a lot of people in this tough time of recession are limitless. These freelancing options have provided us with the ability to cope with the situation despite the lack of job opportunities in our respective locations.

A good example is the people from India or people from the Philippines who have literally lived a night life for quite a long time because of their call center jobs. They are now left to sleep day and night, without any work to do, after the announcement of the global financial

crisis late last year. This is very unfortunate as these people are already equipped with skills and strengths to be able to perform excellently in a customer oriented setting— Filipinos are undoubtedly good in communicating in English while locals from India have their inclinations in technology. There is no question that these people are a good fit for customer service positions and that losing job such this is a major nosedive not just in their individual income, but in their country’s economy as a whole.  Good thing freelance bidding sites are here to rescue—these people can now continue with the kind of work that they enjoy doing.

If you are a part of this good sum of population who have lost their jobs in a snap or if you are someone gifted with the ability to talk things over, then this guide is for you. Read on.

Defining Home Based Customer Service

It is always easy to confuse this position with that of a Virtual Assistant or that of a Telemarketer because of the general nature of the job. Therefore, if your aim is to land a CSR or CCR job, then make sure to identify the differences that it has with that of the two aforementioned positions. Below are the IT IS and IT IS NOT’S of a Customer Service Representative freelance job;

WHAT A HOME BASED CUSTOMER SERVICE JOB IS NOT;

• Very sales oriented
• Pay is performance based
• Outbound calls
• Focus is on sales quota
• Responsibilities: Calling out prospects (outbound), follow ups and documentation

WHAT A HOME BASED CUSTOMER SERVICE JOB IS NOT;

• Absolutely no sales involved
• Pay is on an hourly basis
• Focus is on KPIs such as customer satisfaction and AHT (Average Handling Time)
• Responsibilities: Taking in calls  (inbound) and documentation

This is a relatively short list to describe a home based Customer Service position. There’s a lot more to learn in order for you to enjoy the privilege of working home based while you are also able to do the things that you are good at. You just have to do your homework— by this we mean you conduct a self-initiated research that will help you exhaust all options available for you in the industry. You may opt to utilize the ‘search engine’ feature of www.donanza.com to help you find freelance jobs in this category. Alternatively, you can also visit the following links;

http://www.filcancommunications.biz/career.php

http://www.bsgclearing.com/riskmanagement/voicelogthirdpartyverification

http://www.convergys.com

http://www.plantronics.com/north_america/en_US/careers/index.jhtml

http://www.teletech.com/en-US/careers

http://www.overflowusa.com/jobs.html

Happy Freelancing!

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