The earning opportunities that freelance jobs have offered to a lot of people in this tough time of recession are limitless. These freelancing options have provided us with the ability to cope with the situation despite the lack of job opportunities in our respective locations.

A good example is the people from India or people from the Philippines who have literally lived a night life for quite a long time because of their call center jobs. They are now left to sleep day and night, without any work to do, after the announcement of the global financial

crisis late last year. This is very unfortunate as these people are already equipped with skills and strengths to be able to perform excellently in a customer oriented setting— Filipinos are undoubtedly good in communicating in English while locals from India have their inclinations in technology. There is no question that these people are a good fit for customer service positions and that losing job such this is a major nosedive not just in their individual income, but in their country’s economy as a whole.  Good thing freelance bidding sites are here to rescue—these people can now continue with the kind of work that they enjoy doing.

If you are a part of this good sum of population who have lost their jobs in a snap or if you are someone gifted with the ability to talk things over, then this guide is for you. Read on.

Defining Home Based Customer Service

It is always easy to confuse this position with that of a Virtual Assistant or that of a Telemarketer because of the general nature of the job. Therefore, if your aim is to land a CSR or CCR job, then make sure to identify the differences that it has with that of the two aforementioned positions. Below are the IT IS and IT IS NOT’S of a Customer Service Representative freelance job;

WHAT A HOME BASED CUSTOMER SERVICE JOB IS NOT;

• Very sales oriented
• Pay is performance based
• Outbound calls
• Focus is on sales quota
• Responsibilities: Calling out prospects (outbound), follow ups and documentation

WHAT A HOME BASED CUSTOMER SERVICE JOB IS NOT;

• Absolutely no sales involved
• Pay is on an hourly basis
• Focus is on KPIs such as customer satisfaction and AHT (Average Handling Time)
• Responsibilities: Taking in calls  (inbound) and documentation

This is a relatively short list to describe a home based Customer Service position. There’s a lot more to learn in order for you to enjoy the privilege of working home based while you are also able to do the things that you are good at. You just have to do your homework— by this we mean you conduct a self-initiated research that will help you exhaust all options available for you in the industry. You may opt to utilize the ‘search engine’ feature of www.donanza.com to help you find freelance jobs in this category. Alternatively, you can also visit the following links;

http://www.filcancommunications.biz/career.php

http://www.bsgclearing.com/riskmanagement/voicelogthirdpartyverification

http://www.convergys.com

http://www.plantronics.com/north_america/en_US/careers/index.jhtml

http://www.teletech.com/en-US/careers

http://www.overflowusa.com/jobs.html

Happy Freelancing!

It is an understatement to describe the internet useful. In fact, it will be difficult to describe the internet through a single word— no word is enough to capture the very sense of the web and everything it can offer. It has literally revolutionized the way we live from all aspects possible— from the way we do our shopping up to the way we work towards a more rewarding career. This fact holds very true to us freelancers— and the more it would after you read this article.

As a freelancer, you are generally all accustomed of doing everything on your own— logging in your hours, scheduling tasks, handling your finances and even looking for softwares that will make your freelance job easier. If you are new to freelancing, however, and you feel a need to use a resource to make your work a complete breeze; be cautious so as to not fall on baits offered by freelance tool providers which abound the web. Here is the deal: You need not spend even a dime on a freelance job resource just to be more productive. Below are eight of the most recommended tools that will help you with your freelance job.

Google – Google is a BIG word in the internet business. This is for the fact that it has pioneered a lot of applications which made the internet business as productive as ever. Google is similar to a one-stop shop from which you can get any of your needs from the personally owning a blog up to the twisted and complicated world of project management. In fact, you can even start and manage an online business through it— totally free.

Creative Commons – Showcasing masterpieces of photographers and graphic designers have never been this easy and free! This page is run by a non-profit organization who advocates themselves to protecting a freelancer’s work by licensing them and sharing it with others.

You Send It - Now, bulk emails will no longer take up much space in your inbox and that of your client’s. You Send It allow you to be able to send a file of size up to 2GB to your client’s email. From there, they will  just have to download the file directly into their computers.

Protolize – This is a haven for web designers and developers who wish to collaborate and to rank the web tools they use according to efficiency.

Free Contracts for Freelancer – A freelancer will need to protect himself in one way or another. And, what is the best way to do it? – Through a contract or an agreement. Not good with such documents? No need to worry as it doesn’t really matter what your freelance job is, Free Contracts for Freelancers is here to the rescue. Find free templates, tips and how to’s to be able to draft an agreement that is fair and ‘impressive’ to your client.

Fax Zero - Need to send the signed agreement over to your client? A freelance job agreement will not be much secured without you and your client’s signature. Fax Zero is a free internet fax service always available to keep paper fax transactions.

Freelance Switch – Freelance jobs are all over the web. Such demand increased the number of freelancers from around the globe. Fortunately, there is enough work to keep them occupied and earning. However, these same productive people are the same people who needs support groups in order to keep their sanity despite their inevitable isolation from their closest society. Freelance Switch is one site that they trust to build them connections with fellow freelancers and supply them with their daily dose of informative, useful and inspiring blogs.

Zoho – A value provider turned into a provider company? Free project management portal which is useful to almost any freelance jobs is what Zoho does. Sign up for a free account with them to start reaping benefits. As your company blooms, then that may be the time to consider upgrades.

Now, what do you think? Isn’t the internet very generous to even consider giving freelancers all these resources free of charge?

Happy Freelancing!