We're a growing software startup based out of Ontario, Canada helping individuals with disabilities. Our team is comprised of two programmers (i.e me and the other working remotely from New York). We've realized the business has grown beyond our available time and so, we're looking for a dedicated Administrative assistant to help with all the daily tasks required to run the company. It is difficult to provide an exact list of tasks since the activities of a startup are very fluid, but some of the tasks would include: - Bookkeeping - This includes all aspects of bookkeeping including entering purchase orders, following up with customers on overdue invoices etc. We are using Quickbooks Pro, so some experience with this would be a plus. - Answering calls professionally - Calls need to be answered from 9 to 5. Our call volume is very low at the moment. Only 2 -3 calls/day but you need to field the calls nonetheless. - Shipping & Order Processing - This involves creating CD’s, installing files onto them, packing boxes, notifying customers of shipment with tracking numbers etc. Shipment volume is sporadic as most days do not require any shipments, while some days will be totally consumed with shipping related tasks. - Travel arrangements - Marketing Assistance – This involves help with creating brochures, mailing flyers, sending emails etc. - Level 1 Support – I will teach you some of the most common issues customers face and how to resolve them. Anything you cannot resolve will be forwarded to me. Our technical support includes both email and phone support. Training will be provided to get you up to speed on most functions, but I do not know book keeping so you will either have to know it already or learn it on your own time. You must be comfortable with using MS Office applications, email, internet research etc. In a nutshell, you must be computer savvy. The company is currently based out of my home office in Georgetown, Ontario, but we'll be moving into an office in Mississauga by March next year, so this position may convert into a full time opportunity in a few months with time required in the office (There will be some flexibility in which days you need to be in the office however). For now, I only expect a few hours/week of your time to see if we work well together and also to determine your proficiency for the job. You must be based in the GTA (Preferably no more than 30 min from Mississauga). This position is an opportunity to learn many different aspects of a small business while helping those with disabilities. We’re not just looking for someone who can take orders, but someone who can use their own intelligence and tell us how to run things better in the company, while executing on those improvements themselves. You will be encouraged to come up with ideas and also have the freedom to work in different areas of the business which interest you (For example, we attend Trade Shows several times a year in the US. It would be a great way for you to learn how to pitch a product to customers and learn more about sales). Keywords: Other - Administrative Support