We are a fast growing company located in Chicago specializing in a call center technology product. Currently we need a person to cover our help desk support and handle some computer entry work. Your basic responsibilities will be to take Tier 1 support calls from our clients, answer phones, product support and basic troubleshooting. Specific tasks: 1) Acquire basic knowledge about the product 2) Accurately enter data and information into a our support system 3) inbound support phone calls and email from customers and assist with new customers getting started with our call center products. Requirements: -Basic Networking Knowledge and Support -Quick Leaner -Attention to detail Keywords: Customer Service & Support
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