SAP CRM Consultant Derby £450 - £500 Must be eligible for Security Clearance SAP CRM Consultant needed for a 12 month contract based in Derby. This SAP CRM Consultant must be eligible for Security Clearance and have experience in CRM /SD application support leadership services over a global team of CRM, CIC, and SD resources. The role involves •CRM /SD application support leadership services over a global team of CRM, CIC, and SD resources. •Management and resolution of CRM / CIC / SD issues, enhancements and providing input in to the continued roll out of CRM / CIC / SD. •Work closely with existing support staff in various countries providing direction and guidance as required. •Manage an onshore and offshore team, some members working in global locations, investigating and resolving CRM / CIC / SD issues as reported through the helpdesk. •Root cause analysis of issues, and new design recommendations to resolve those issues. •Ensure the team maintains documentation relating to changes due to CRM /CIC /SD support issue resolutions. •An element of on-call and out-of-hours working. •Assist, support and lead the definition of new projects. In this respect experience of functional scoping, high-level and detailed design are highly advantageous. •Direct and get engaged in testing, documenting, and training. •Act as escalation contact for major issues the global CRM /CIC /SD teams can't quickly resolve; utilizing your knowledge and our global contact network to solve problems. Qualifications It is likely the successful candidate will probably have started their SAP career as a SD consultant, and migrated to SAP CRM in recent years. You must have at least 5 years SAP experience. The SAP functional scope of the solution includes CRM 7.0 and ECC6. GATP is used with APO. Functional skills: Experience of working in a support environment with in depth knowledge of SAP CRM. and ECC6 including configuration settings and configuration options. Knowledge or experience of the following: Interaction Centre Web Client (ICWC) Business Partner CRM Service including Service Tickets and Compliants Telesales (Call List Management) Sales Order Management including GATP Marketing - campaign management, integration to sales order (product proposal) Pricing Rebate Management Billing Credit Checking Deliver and Shipment CRM/ECC SD/APO integration Understanding of ABAP, BSP and the relationship of CRM to ECC SD Knowledge of Duty Management Experience with complex interfaces, including experience with EDI and Idoc problem identification Experience with bespoke development on SAP especially in rebates, duty and pricing Non Functional skills: Experience of leading a team of 5 to 10 team members Ability to track and prioritise work Experience of working with the customer at all levels Experience of requirements capture Experience of a manufacturing, process or fast moving goods business environment Experience of multinational working probably gained on a multi-national SAP implementation Experience of an offshore/onshore delivery model Ability to coach and develop junior team members Other Skills: Excellent communication and interpersonal skills, with an excellent level of spoken and written English competency. A proven track record of taking the lead in assignments. Demonstrates initiative and pro-activity. Ability to work as part of a team or as an individual. Demonstrates flexibility and adaptability in a changing, highly pressured environment. Develops trust and excellent working relationships within our client organisations whilst influencing client stakeholders at various levels. Strong focus on the client and meeting the client's objectives. Determination to exceed client expectations. Demonstrates active listening. Excellent problem solving skills.