Help Desk Technical Support Contract: 2 years Wage: $18.74 hourly; W2 only Location: Faribault, MN 55021 Must be able to pass drug screen and full background check Responsibilities: ·         Updates his/her assigned service requests in the Help Desk Ticketing System ·         Provides end‐user hardware and/or software support to all employees as directed; troubleshoots as needed. ·         Reports and receives technical requests, including supporting “field” and “walk‐in” service requests. ·         Manage several projects and maintain documentation and communication for same ·         Maintains and troubleshoots network printers ·         Prepares and configures computer equipment, including installation of appropriate software. ·         Quoting, ordering and receiving of hardware and software ·         Performs routine administrative functions including word processing correspondence, and filing. ·             Skills: ·         Fluency using and troubleshooting Microsoft Windows (XP, Vist, Windows 7) and Microsoft Office (2003-2010). ·         Intermediate knowledge in hardware and networking, (Dell laptops, desktops, and workstations, wireless connectivity via cellular modem and wifi, vpn software) ·         Virus and spyware removal experience ·         Experience using imaging software ·         Ability to provide excellent customer service ·         Ability to manage both ticket and project loads ·         Proven ability to effectively manage multiple priorities and meet deadlines. ·         Solid organizational skills ·         Proven and effective attention to low-level multi-dimensional details ·         Evidence of flexibility and problem‐solving skills. ·         Demonstrated ability using a life cycle management process for implementation of changes in technology. ·         Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment. ·         Excellent written and verbal skills