2 Positions in Tukwila, WA: (1) Tier 1, System Support -and- (1) Tier 2, Application Support (Tier 2 encompasses all of the description below in addition to 2-4 years of experience.) Volt Technical Resources is currently looking for 2 Support Analysts for our Tukwila Client, an International Leader in their field with over 90 years of success. Are you an entrepreneurial spirit committed to customer service and quality work? If you answered Yes, you could join our client's team as a Systems Support Analyst. Your Job Responsibilities: Acts as first contact point for the Company User Community and their ERP system. Log all incoming calls and ensure sufficient information is recorded; inform User of how incident will be resolved/handled - complete incident if appropriate; maintain ongoing contact/status with Users as defined in escalation and service management processes. Reports to the Enterprise Support Center Manager. Responds to requests about company Enterprise and Desktop Applications from the End User Community. Acquire, maintain and expand knowledge of relevant product offerings, current support policies and methods of support delivery, to provide technically accurate solutions to Users. Gathers all necessary information to resolve the User's problem or request. Provide experts and creative solutions to User problems (software/hardware); research, resolve and respond to inquiries based on standards implemented and all available information. Answers general functionality questions and solves intermediate to complex application technical issues. Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned. Troubleshoots and diagnoses basic to intermediate desktop hardware problems as needed. Add to and maintain the Knowledge Base of support issues, to include training and knowledge transfer of current technical information and procedures to the Enterprise Support Center and End Users. Responsible for escalating problems that require input from Developers and Business Analysts. Works with Enterprise Support and End Users in the resolution of more complex Enterprise Application issues. Build good relationships with internal as well as external customers; resolve Enterprise Application Software issues as required. Records and maintains support issues and facilitates the transfer of this knowledge to the Enterprise Support Center, Application Management group and End User community. These are estimated 3-6 month Contingent/Temporary-to-Hire positions in Tukwila, WA and offered through Volt Technical Resources which is located in Redmond, WA. We are among the largest IT Staffing Companies in the US for contingent/temporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest. Requirements: Systems Administrator Qualifications: Ideal candidates will have proven experience in Helpdesk Support and ERP or Enterprise Application troubleshooting experience. An overall understanding of company products, services and related systems (or the ability to quickly acquire). High level of proficiency with Help Desk and Office Communication Tools. Strong analytical skills and problem solving capability. Ability to identify and recommend improvements based on observed trends. Attention to detail to a high degree while handling multiple tasks and competing deadlines. Able to work as a team as well as coordinate the activities of team members and people outside of the team. Tier 1 Position: 2 years minimum Help Desk - Call Center/Customer Service experience. Tier 2 Position: 2-4 years minimum Help Desk - Call Center/Customer Service experience. Soft Skill Attributes: A high level of customer focus; demonstrated ability to listen to customer problems and requests and resolve outstanding issues. Demonstrated confidence in dealing with people from different levels in the organization. Demonstrated commitment, enthusiasm and energy at work, achievement based orientation. Ability to organize work based on goals and priorities. Ability to work independently. Bonus Skills: ERP (JDE, Peoplesoft, SAP, Oracle, etc) software application support experience highly preferred in areas of purchasing, inventory, order management, and manufacturing work orders. Other: Available to work during occasional evening and weekend hours. How to Apply: Please email your resume to Volt at: willow0215@volt.com and reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you: 300117-9384-12-294411 - Support Analysts - Helpdesk and Enterprise App Troubleshooting and include the website name where you saw this posting listed. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career. Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance. Volt is a publicly owned Corporation with shares trading on the over-the-counter market: http://www.otcmarkets.com under the trading symbol "VISI". To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com Start here to see much more: http://volt.com/social Volt is an Equal Opportunity Employer. Location: Tukwila, WA Type: CONTRACT Duration: Temp to Hire Pay Rate: DOE Contact: Volt Computer Services (Willows Run) Volt Workforce Solutions 11601 Willows Rd., NE, Ste. 200 Redmond, WA 98052 PH: 425/702-9000 FX: 425/702-0415 Keywords: IT