A knowledge of the contact center environment and applications are required, particularly the Deposit contact centers and the Lean application. Resource must be able to perform release management functions, but also be the Desktop subject matter expert in the delivery of projects, including the development of business requirements. Skills: • Desktop business support for Consumer and Small Business LOBs within Deposits & Card • Identify opportunities to enable technological capabilities to solve associate process and procedural challenges • Responsible for development and support of Project Charters, Business Requirements, and UAT Test Planning • Engage with LOB partners to capture VOA and identify opportunities for enhancements • Partner with technology and the LOB to resolve and prioritize production issues • Identify opportunities with current and future initiatives to achieve implementation of strategic end state • Define, develop and articulate the optimal platform solutions to maximize enterprise value creation • Develop and articulate the business case(s) that will enable optimum resource allocation decisions • Manage initiatives as a business partner SME from pre-define through control • Manage pilot and deployment activities, capturing defects and driving resolution with technology partners • Influences peers and executives across organizational lines to take action on strategic initiatives or process changes Requirements Demonstrates an understanding of customer’s tactical goals and effectively participates in the development and implementation of business solutions. Manages project risk through comprehensive mitigation assessment and planning techniques. Actively manages the work efforts of multiple functional resources through the project plan. Establishes basic scope control procedures. Develops documentation; monitors and reports project status; assesses the effectiveness and accuracy of documentation. Initiates and maintains reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Analyzes and reports project status and research information; monitors project performance to maintain the quality of services, deliverables, and content. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Responds to operational issues and RFI’s within defined areas of responsibility while progressing on project work. Collaborates and communicates with other project managers and leaders to coordinate cross-project initiatives and activities. Identify and eliminate obstacles to solution plans, business goals or implementation. Assists in the development and implementation of contingency plans. Assist n the development of project budgets in compliance with the company’s financial practices. 4 year degree. 3-5 years plus experience in project management, PMP certification a plus. All job seekers submitted must meet or exceed the following minimum requirements: 1. Minimum of 3 years expererience as a Business Analyst 2. Excellent communication skills 3. Able to understand what technology does, but not how it works 4. 6 sigma, DMAIC exposure