Date:   February 2012 Job Title: Customer Service Representative Reports to: Associate Director Scope of Position: Support the Office of Student Accounts with daily activities and functions such as posting cash receipts, assisting all office visitors and requests, and answering the office’s main phone lines. Potential permanent employment opportunity* Specific Duties/Responsibilities: Respond to all customer inquiries. Perform daily Lockbox upload of cash receipts and reconcile all postings. Collect all cash receipts (checks, money orders, credit cards). Post check payments and prepare lockbox deposit. Answer the office’s main phone line and respond to all messages. Print billing invoices and accounts receivable financial reports upon request. Follow up on all returned mail, including noting the account. Dispense work-study and refund check(s) to students. Release department holds on accounts based on resolved outstanding balance. Apply payment plans and fees to student accounts as directed. Assist Director and Associate Director on assigned special projects as needed. Print, email and file the various cafeteria/participating restaurant reports weekly. Keep updated files of all paperwork collected. Keep logs of incoming phone and in-person contact, as well as daily duties. Input notation on individual accounts for future reference in the system: Change of Status Complaints Telephone and in-person conversation reports Verification from other departments Withdrawals and LOAs Qualifications: College degree preferred. High School diploma required. Proficiency in Excel and Word. Strong mathematical skills. Ability to problem solve and multi-task is essential. Poised, calm and professional demeanor. Flexibility and willingness to work overtime as office needs dictate. The School of Visual Arts (SVA) in New York City is an established leader and innovator in the education of artists. From its inception in 1947, the College has instituted numerous educational innovations, including the selection of professionals working in the arts and art-related fields as instructors. SVA provides an environment that nurtures creativity, inventiveness and experimentation, enabling students to develop a strong sense of identity and a clear direction of purpose. Find out what it’s like to work at SVA.  Visit http://www.sva.edu/workingatsva  To apply for this position, please send a cover letter and resume to working@sva.edu .  No walk-ins please. The School of Visual Arts is an equal opportunity employer.