Summary: - company: AllYearbooks ( http://allyearbooks.co.uk ) - £17K-£18K per annum - temporary, 4-5 months (to end June or July) - 37.5 hours per week (e.g. 9am-5.30pm) - available: to start approx 13th Feb - location: Mill Road, central Cambridge - job type: customer support, yearbook coordinator, admin, customer service, office job Company: We're the UK's leading provider of school and university yearbooks. Role: Guide customers through their yearbook creation, providing help and support from the initial contact through to printing and delivery. Includes sales duties with new enquiries. Key responsibilities: - Be on the phone, email, IM and Skype with our customers (mainly students and teachers) - Respond to and follow up enquiries - Help customers with their support requests - Update customer records on our in-house database - Manage payments from customers - Advise customers on design decisions relating to their books Essential skills: - Precise attention to detail - Friendly but professional when dealing with customers - Happy on the phone - Good at writing emails - Great spelling, grammar and writing skills for emails - Advanced computer literacy skills including fast and accurate typing, keyboard shortcuts and the ability to manage multiple tabs/windows Hours: 37.5 hours per week (e.g. 9am-5.30pm with an hour lunch) Availability: to start asap. If you are interested in applying for this position, please click the apply button below or contact Jake on 07791 068 122. If you would like further information about this role please see allyearbooks.co.uk/jobs/support