Job Description Location: Latin America. We are looking for a Customer Support Representative during Pacific business time. We use ZenDesk and pride ourselves in providing extraordinary customer support that offers real empathy and real solutions. You would be joining a high-functioning team committed to service. Specifically, you would be answering customer queries and troubleshooting via phone, live chat and email, while occasionally escalating issues as needed. We'll provide initial training and would also expect some self-study from you with regards to our product, its functionality and features, price plans, available documentation, etc. Hours: Part time - 10-15 hours per week, Mon - Fri (during Pacific day time). Exact timings to be determined. The no. of hours could increase later on. Skills: -Experienced in Customer Support via phone, live chat, email & support tickets. -Experience with ZenDesk would be a big plus but not mandatory -Fluent in written and oral English -Ability to deal with upset customers with professionalism and understanding -Quick learner -Good analytical and problem solving skills In your application, please mention your experience with Customer Support. Keywords: Customer Service & Support, training, troubleshooting, support, email, chat, customer, english, live