Position Summary The Computer Client Field Analyst provides face-to-face (desk side) computer technical support for internal clients. Troubleshoots and analyzes technical problems relating to computers, printers, and other PC peripheral devices. Determines equipment requirements and prioritizes equipment replacement schedules per department standards. Analysts may participate in development of information technology and infrastructure projects. Supports and maintains effective face to face relationships with clients. Strong customer service skills are important in this position. The candidate will be receiving assets . Staging equipment for build /image activity . Executing equipment replacement activity . Updating asset management system to reflect work performed . Installing and maintaining PC software. Troubleshooting network usage and computer peripherals . System backups and data recovery. Disk capacity monitoring . Network security. Preparing assets for deployment. Collaborating with teammates to identify process improvements. Escalating quickly when issues arise. Manage incoming and outgoing assets Qualifications: BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience  Minimum 3 years experience in service/help center or field support Senn-Delany champions Strong understanding of the business processes surrounding an ITIL Service Management delivery model Excellent customer interface skills Testing and troubleshooting skills  Be familiar with GHOST imaging software.   ADUC – adding machines. Knowledge of assigning network drives and printer connections. CONTACT SHERRY JORDAN