Talagy now has an opening for a Customer Transaction Investigator - contract - 3-6 months to cover a leave of absence.  Mon-Fri, the candidate needs to be available between 7am-7pm, no overtime needed. Primary customer contact on issues related to Corporate Refunds. Responsible for maintaining database files for refund, apprehensions and confidential data. Primary Responsibilities: Support corporate refund process. Provides professional customer contact regarding Corporate Refund Requests and maintains detailed notes within the Corporate Refund system. Prepares and sends out letters to customers involving KMRC resolutions to Corporate Refunds. Verifies Corporate Refund checks exceeding the positive pay threshold. Researches all daily-generated Corporate Refunds using all systems available. Provides District Loss Prevention Managers and Loss Prevention Supervisors information regarding Corporate Refunds. Make decisions that affect customer service regarding payment/rejection of Corporate Refunds. Support daily operations. Assists in maintaining the On-Line Case Management System. Maintains strict confidentiality of all files, conversations, and any department-related information. Assists store Loss Prevention with ongoing investigations. Collects Civil Demand/Restitution payments from apprehensions within the Case Management system. Ideal candidates would have prior experience in fraud investigations or in a collections type position. Also we are looking for someone that can make quick decisions with limited data and maintain professionalism in stressful situations. This roll is similar to a call center type position. Intermediate knowledge of Word, Excel and the Internet. Light typing and professional communication skills. Positive attitude, ability to problem solve and multitask. Required Qualifications: High School diploma or equivalent Preferred Qualifications: Minimum of two years related business/office experience preferred. Bi-Lingual (able to speak, write Spanish) is preferred Assertive and persuasive. Working knowledge of Microsoft Office software applications. In order to be considered for this position, you must have the required experience reflected on your up to date resume.  Any gaps in work history must be explained.  Drug test and background check are required;  no felonies within the past seven years.  Please register at www.talagy.com - click on JOBS, then click on REGISTER, answer the questions and upload your resume.  This order closes Monday, 02/13 at 6pm CST.