We are currently recruiting for multiple Customer Service Representatives in Johnston, IA. This is expected to be a temp position, with a duration of approximately 9 months. This position will: *Provide information to customers regarding products and services. *Document customer interactions and product/service issues, enter descriptive information online in order to provide history and tracking of issue resolution. *Research, resolve, and respond to general and semi-complex customer questions; escalate complex questions for resolution and reference single or multiple screens or documents to resolve issues. *Share best practices with department team members in order to maintain required service levels. *Track trends in customer and product concerns and inform/provide feedback to appropriate departments/units so that necessary action can be performed. *Evaluate disputes between customer opinion and company actions, and explore alternative solutions that will result in satisfactory resolution. *Troubleshoot and assist customers accessing customer self-serve website. Volt has a talented and upbeat staffing team focused on the quality of your career. We are a Six Sigma company, focused on matching the best people with quality employers. Volt is proud to be an Equal Opportunity Employer. To learn more about us, please go to www.volt.com . Requirements: **Limited travel may be required, candidates MUST take and pass our client's internal test, and be able to successfully pass pre-employment background and drug screens.** To be considered, candidates must have: *3+ years experience working in call center or related customer service environment. *Proficiency in Microsoft Office products (Word and Excel) and Internet. *Ability to learn department specific computer systems. *Effective written and verbal communication skills, strong attention to detail and excellent telephone and typing/keyboarding skills. *Proven ability to build strong working relationships, along with the ability to provide customer satisfaction while adhering to established policies and procedures. *Strong problem solving, negotiation, and conflict resolution skills. *Proven basic math skills and an aptitude for figures. *Demonstrated ability to manage multiple tasks with multiple products, systems and processes. *Proven ability to work independently and in a team environment and demonstrate high personal work standards. Location: Johnston, IA Type: CONTRACT Duration: 180 - 365 Days Pay Rate: $12.00 - $16.00 Hourly DOE Contact: Volt Workforce Solutions (Cedar Rapids) Volt Workforce Solutions 1340 Blairs Ferry Rd., Ste. B Hiawatha, IA 52233 PH: 319/393-1026 FX: 319/393-1432 Keywords: Customer Support