Company Overview: ICONMA is a consulting firm, that provides professional staffing services and project based solutions for a broad range of Fortune 1000 companies. Our areas of expertise include Information Technology, Accounting/Finance, Engineering, and Professional. ICONMA has a nationwide presence that helps us support our national clients. ICONMA has received numerous awards for delivering outstanding services and providing the highest standards of quality.  We recently received the Bridge Award and the Silver Supplier Award from two of our major clients. We provide long and short term opportunities as well as contract to hire and direct hire opportunities.  ICONMA offers Paid Vacation, Holidays, Personal Days, Medical and Dental, Life Insurance and 401K.  We also have an AFLAC insurance program that allows our consultants to further personalize their coverage with a choice of selections that include long and short term disability, additional term life insurance. We are currently looking to hire for one of our clients. Duration: 4-6 months Description: - The candidate is responsible for two areas: Major Incident Handing and Problem Management Functions Major incidents: - The candidate assembles and coordinates cross functional IT teams and insures rapid and stable service restoration. - During this period the candidate must also document the incident, and provide periodic business updates, Problem Management Functions: - Provide incident analysis and trend reporting . - Meet with technical areas to develop plans to remove recurring errors from the computing environment. - Document major incident tickets, problem records, problem tasks and known errors. - Conduct follow up on open items.   Required Skills: - Candidate must be technical, analytical, business focused, able to synthesize technical information into business communications, and communicate with multiple levels in the organization. - Formal training / certification preferred in: data networking, server hardware and operating systems such as Windows Unix, Linux, HP Open View, SQL, and Cisco. - Minimum of 4 to 6 years in a technical support role involving direct customer and management interface. - Demonstrated ability to synthesize technical information into written business communications to include but not limited to: service outages, daily reports, executive summaries, and metric and analysis reporting. - Ability to use MS Office Suite, reporting packages, drawing packages, i.e.: Visio, and Crystal     Satyen Sanghavi Sr. Recruiter Iconma Ph:          (815) 355-8212     Fax:        (800) 489-8046 or (248) 583-1929 Email:      satyen@iconma.com