The position is responsible for supporting the delivery of multiple process standardization and improvement initiatives. In this role you will work closely with the IT Departments to implement and drive process foundations and continuous service improvement across the IT Service processes. The Process Excellence Specialist must be a people oriented self starter who will be an individual contributor and coach/mentor process engineers, process professionals and other IT operations staff. The individual will be accountable for building and maintaining strong working relationships and using process excellence methodology and tools to streamline IT business and operational processes. Responsibilities: Provide process leadership and influence direction to SME teams and other IT professionals supporting the delivery of process standardization and improvement for IT Apply consistent methods for selection and evaluation of process initiatives Coordinate with other Process teams to identify cross-program dependencies and leverage resources appropriately Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership Effectively manage process design and improvement projects Drive and be accountable for realization of process improvements and efficiency gains Deliver comprehensive process documentation for use in enterprise model Identify defects and eliminate waste, standardize and improve processes Develop targets for financial and soft benefits analysis and achieve targets Model, document, and put measurement systems in place for IT processes Ensure team creates and maintains appropriate process artifacts Ensure team process the appropriate process experience and training Identify and leverage best practices to improve efficiency and build capacity Basic Qualifications: General Experience: 10 years of experience in IT Process Excellence Roles BA / BS in related field or equivalent work experience Professional Experience: Either: Six Sigma Green Belt/Lean certification and experience with proven results / successful projects General ITIL V3 / COBIT / CMMI knowledge Working knowledge of IT operations and other processes, especially Asset Management, Configuration Management, SDLC, Incident Management, Problem Management Or: ITIL V3 foundation certified with ITIL implementation and/or process improvement hands-on experiences Implementation or audit experience in COBIT / CMMI Deep, working knowledge of at least one of the following processes: Asset Management, SDLC, Change Management, Release Management, Configuration Management, Incident Management, Problem Management Other Requirements: Experience using organizational change management, transformation, facilitative leadership, and project management methodologies, and Demonstrated ability to collaborate, communicate, influence and work effectively with a broad cross section of functional areas Experience with diverse teams and projects or programs in the implementation of large-scale, complex IT process initiatives that achieved financial benefits Prior experience in successful process improvement initiatives working with large, geographically dispersed team of technical professionals Other Process Improvement Methodologies. Professional services / consulting experience (defining engagement scope, negotiating commitments, estimating costs and creating statements of work and service level agreements) a definite plus Strong customer focus, integrity and relationship building skills, consensus building skills, success in influencing and ability to delivery measurable results