Health care is undergoing tremendous change and transition and our client is set to meet these challenges. Within the organization, Information Technology is moving to a model that brings our focus and methods closer to those of our business partners and common system across the Enterprise. The implementation of their New California MSCC Desktop in 2009 provided the tools to enable the CSR to deliver outstanding customer services to the millions of members that rely upon this company for their healthcare needs. The Contact Centers Strategy sub-portfolio within the Health Plan Business Information Office (HP BIO) of Information Technology (IT) is seeking an exceptional programmer analyst resource to support the development effort of new regions within the Health Plan BIO. This individual will report to the HP CCS Application Manager with a matrix relationship to the Project Manager. Responsibilities: Development activities such as applications configuration and coding to meet client/user specifications, conducting non-routine maintenance activities and guiding lower-level teammates Design and develop complex CRM application interfaces with Mainframe, web and client server based legacy systems Analyze current work flow and recommend optimization as we build new application / releases to cater to MSCC business users Work closely with business partners to understand their changing needs and make appropriate recommendations to project scope and approach Establish work breakdown structure and work plan related to development activities and manage day-to-day activities involving development team per the established work plan Communicate project status effectively on a periodic basis Identify and manage risks and issues, including the development and implementation of appropriate mitigation actions Basic Qualifications: Bachelors degree in Computer Science or equivalent experience 4 - 6 years experience in the design and development of complex applications. (Preferably in the Contact Centers) Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems Strong understanding of Software Development Lifecycles Experience with Pega PRPC/CPM tool Strong written, oral communication, analytical, organizational and interpersonal skills Must have a positive attitude and the ability to work and communicate with clients, other IT staff, vendors, external partners, System Integrators etc Ability to maintain standards, prioritize project work to meet customer's needs Experience in implementing CRM, BPM and other Contact Center application systems (i.e. Pegasystems, Chordiant) Ability to perform software design and development experience to include RAD, RUP, CVM framework Must have experience in designing/developing SOAP based web services, amber point proxy configuration, J2EE architecture, JSP, Java Script, and CSS Excellent analytical, interpersonal, written and verbal communication
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