Help Desk Technician
We have an opportunity for a Help Desk Technician in downtown Atlanta. This is a three-month assignment with the possibility of extensions. Job Responsibilities: * First level problem determination and support to our customer's user community. This includes interviewing the user while analyzing the user's request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Information Technology standards. * Education of users as to the solution of hardware/software problems by answering questions, interpreting operating instructions, and providing references. * Cooperate with other personnel and workgroups, to practice on-going self-development and to demonstrate behaviors that are aligned with our customer's vision and mission. * Clearly isolate and define problems, and resolve them when able or escalate them when unable to resolve. * Make quick, realistic, practical decisions in urgent situations; ask others for their opinions, suggestions, and ideas; use strong questioning skills; and correctly and innovatively apply expertise to solving technical problems. * Utilize planning skills to ensure work at a high level of energy on high priority items, monitoring important details rather than trivial ones, preparing for potential problems, and considering overall systems and how to improve them. * Utilize self-management skills to ensure you remain calm and effective in high-pressure situations and with irate users Preference will be given to applicants with four plus years of Full time experience in direct hands-on work with personal computer hardware and software installation and maintenance. Required Skills: * Experience independently providing technical support to computer users. This includes a comprehensive knowledge of both personal computer and Local Area Network hardware and software * Skills in oral communication, problem solving and decision making; and highly developed competencies in customer service and interpersonal skills. * Working knowledge of Microsoft networks and VPN. * Experience installing and configuring MS Office. * Background installing, configuring and troubleshooting Microsoft Windows operating systems. * Knowledge of Ghost imaging processes. * Hardware experience including Dell and Lenovo computers, Apple Computers, Apple operating systems and Hewlett Packard printers. * Ability to lift/move/carry personal computers and peripherals and to bend, crawl, and reach in order to install equipment. Desired Skills: * Experience working in an environment directly related to the position. * Ability to tactfully relate to and communicate with persons with different levels of technical knowledge. * Ability to quickly learn and apply new technical information related to job. This position will exclusively support one program area and some travel will be required. Meals and mileage are reimbursable. Based on performance, the position will be extended past 630/2012.
Atlanta - Down...
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