Position: Help Desk Level I (10 Openings) Location: Cleveland, OH Duration: 12 Month Contract Modis, a leader in the staffing industry, is working with a client in the Cleveland area who is seeking 10 Help Desk Level I Analysts to join their technology-focused, forward-thinking organization. Position Description: Working in an inbound call center, you will be part of a large IT help desk team after completing a formalized training program. Key Responsibilities: •Responding to incoming service desk inquiries regarding IT related issues •Work with users to resolve technical issues •Escalate the issues as necessary •Own the customer,'(tm)s issue from start to finish and ensure that their issue is resolved Candidate Must Have: •Associate degree completed in IT related field with a 3.0 overall GPA or higher or Bachelor degree completed in IT related field 3.0 overall GPA or higher. •Excellent communications skills required. •Have the ability to provide consistent, positive customer service •Proactively solves customer problems **Please note - Must be authorized to work for any employer in the US directly without the need for sponsorship** NO C2C To be considered for this exciting opportunity, please send your Resume to: Krysti.Ellis@modis.com.