2ND SHIFT IT SUPPORT TECHNICIAN. 8 Hour shifts M-F, starting sometime between 12:00 PM and 2:30 PM, depending on shift assigned. KEY SKILLS AND QUALIFICATIONS: Excellent verbal communications skills • Windows 7 and office 2010 • Outlook • Mobile handheld Devices: iPhone, BlackBerry, Android … UNDERGRAD DEGREE REQUIRED. will consider recent college grads. . Shift 8am to 5:00 PM for the first 8 weeks or so until training is done, then the permanent shift will be assigned. MUST HAVE A DEGREE. DESCRIPTION: Resolve client tech issues, Determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth eval; Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and PDAs) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements; Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems; Assist with testing of new or upgraded PC software & hardware releases as requested. Required: Cert preferred in A+ Cert and/or any MS Certified Professional from the MCSE track;1-3 years exp in a Support Center or Call Center environment; 2-4 years exp in an IT Support env.; SKILLS: Customer service, communication, problem-solving, analytical, troubleshooting, team work and good prioritization skills; Work logically under pressure, can work in a changing environment & deal successfully with stressful situations; TECHNICAL REQUIREMENTS: Experience with Windows XP, Windows 7, Outlook, remote management tools, remote dial-in, active directory administration, virtual private network, office productivity tools (2007 and 2010), web-based applications, TCP/IP, Good sight, hearing, and speech; Ability to use a keyboard and mouse;
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