Project Manager - Large Scope
Project Manager - Large Scope Johns Creek, GA Please Reference Job ID: 300278-10033-12-300318 Work for a global leader that has been providing electronic commerce systems and information management to the financial services industry for close to 3 Decades! Our client is in need of a Project Manager - Large Scope (also known as an Engagement Manager), who will under the direct supervision of an organization director perform the following job duties: provide best practice work process & documentation to support Outage Management, including incident identification, ownership, escalation, and resolution; work with both non-technical and technical staff who manage incident resolution and utilization of best practices to ensure that our clients customers/clients, our client solutions leaders and any affected parties receive timely communication and long term solutions to incidents; responsibility for establishing Standards & Procedures that maximize operations responses to encountered incidents and minimize service availability interruptions, while simultaneously implementing a companywide program to improve service restoration and availability. Requirements: The Ideal Candidate will possess the following education and skills: - A Bachelors Degree in Computer Science or a related field. - 10 or more years experience in an IT related job function, with at least 3 of those years in a second line support or leadership role. - 5 or more years experience working with online banking products or professional services online banking solutions in the areas of business, middle market or commercial banking. Candidate MUST have relevant banking product experience in one or more of the following areas: ACH; cash management products; wire; domestic and international payment systems & file formats (candidates without this experience will not be considered). - Good Knowledge of bank posting systems & processes. - 2 or more years experience working in an external "customer-facing" position. - Must possess a wide based foundation of IT knowledge with intermediate to advanced technical grasp of Client Server technologies, LAN/WAN networking and security principles. - Must have knowledge of Citrix based applications, Data Centre and Network Storage. - Experienced in the use of Incident & Change Management processes in accordance with ITIL framework. - Must be self-motivated, with excellent interpersonal communication skills and the ability to influence client decisions. - Must be a great motivator in order to attain results. - Must be able to successfully balance the needs and priorities of multiple clients with the needs and priorities of the company. - Must have the ability to manage multiple projects for multiple clients. - Must consistently deliver excellent customer service to both internal and external customers/clients, with the ability to build lasting client relationships. - Must possess excellent time management skills in order to handle simultaneous tasks with proper priority. - Must be able to firmly lead and motivate large, multi-disciplinary project teams. - Must have the ability to learn quickly and adapt to changing support processes. - Must have strong oral and written communication skills, with the ability to present persuasive presentations and lead client meetings with senior personnel. - Must have excellent MS Office skills in Word, Excel, PowerPoint and MS Project Required. - ITIL V3 certification for Change and Incident is required. *Volt Workforce Solutions is an Equal Opportunity Employer
Johns Creek, GA
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