2nd Line ICT Support Technician
ICT Support Technician - 13 weeks, immediate start. �14.00 per hour. Job Description and key responsibilities To provide a comprehensive ICT support service to customers covering the installation, configuration and support of customer ICT systems. Analyse and resolve ICT problems and incidents via the telephone, remote diagnostic software or site visits in accordance with ICT Service standards and current working practices to ensure a responsive service to customers so that SLA performance targets are met. * GCSE at Grade C or above in Maths and English or equivalent * OR Equivalent, proven, practical experience Desirable: * MCITP: Enterprise Desktop Support Technician * Key Skill Level 3: 2 ?A? levels (4 AS Levels), ONC, OND, BTEC, NVQ level 3 or equivalent in relevant ICT discipline. * NVQ Level 2 or equivalent in relevant ICT discipline Skills * Able to understand computer networking technologies and diagnose and resolve common problems such as network loops. * Able to install and configure desktop operating systems. * Able to configure server operating systems for example for printers, creating and administering users * Able to install and support software in an automated enterprise environment i.e. delivering software through Microsoft Active Directory. * Must be able to relate to customers at all levels and explain complex technical issues in plain language. * Must understand the basics of data security including protecting data through backup, configuring and using antivirus technologies; Windows desktop firewall; * In-depth understanding of computer hardware and be able to analyse and fix problems; understanding where issues may need to be escalated. * Understanding of various software undertake standard operational procedures such as backujp, antivirus. * Ability to read relevant logs to identify problem areas and rectify or escalate to staff equipped to deal with these problems. * Able to configure and support computer ?Group policies? technologies to control the desktop environment for security purposes and to reduce on-going support costs. * In-depth knowledge of the tools available to carry out diagnosis of networking problems. * In-depth understanding of various data encryption packages including the configuration, installation and ongoing support. Good awareness of the tools available within encryption software for rescuing data. * Detailed understanding of operational procedures such as backup and antivirus. Proven ability to create backup rotation plans according to information handling requirements; proven ability to configure antivirus software in an enterprise environment;
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