Insurance Support Role - Caro
Job Title: The Employee of Future Agent (EFA) "Competencies and Skills In additional to the general responsibilities listed below, each request to fill an EFA position will include a detailed list of desired competencies and skills (determined by the State Farm Intern). In general, the role requires a dedicated professional, but the desired competencies and skills may vary depending on the specific needs of each State Farm intern agent. General Responsibilities -Demonstrates excellent verbal, written, and interpersonal skills; -Possesses strong organizational skills; -Can organize and prioritize multiple work assignments; -Uses and/or develops applicable computer skills and operates a variety of Microsoft Office software and office equipment such as computers, printers, facsimile, etc; -Learns and applies State Farm's customer service philosophy; -Develop leads, schedule appointments, identify customer needs & market appropriate products and services; -Establish client relationships and follow-up up with customers, as needed; -Provide prompt, accurate & friendly customer service. Service will include responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions and billing clarification; -Work with the agent to establish and meet marketing goals; -Use a customer-focused, needs-based review process to educate customers about insurance options. Licensing and Training -Each EFA must complete the appropriate insurance licensing and training. Term Employment Agreement -As condition of employment, each EFA will be required to read, agree to, and sign State Farm's Term Employment Agreement (TEA)." Requires a drug screen, criminal background and credit check. Position will start with an hourly rate, and then will move to a base salary plus commission.
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