Help Desk Support Technician II A+
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors! OVERVIEW: Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, email and personnel requests for technical support Activities include recognition, research, isolation, resolution, and follow-up Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support May involve use of problem management databases and help desk system Relies on experience and judgment to plan and accomplish goals May lead and direct the work of others Typically reports to a supervisor or manager A wide degree of creativity and latitude expected REQUIREMENTS: 2 - 4 years of experience in the field or in a related area Experience must include break-fix support of laptops, desktops, networking and printers A+ certification required Familiarity with a variety of help desk concepts, practices, and procedures May require an Associate's Degree in a related area *CompuCom supports Employment Equity and Diversity* IND0
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