Our Client is currently seeking a Systems/Technical Support Project Description: Production Support Lead to work on projects that support teams across the SA organizations. Job Description: Production Support Lead to work on projects that support teams across the SA organizations. Experienced technical lead capable of 7X24 support, coordinating a small group & interface agreements.Required skills include User Helpdesk / Service Desk / Trouble Reporting, Application Support (Proactive Maintenance, Tier 3 Break Fix, Tier 4 Break Fix, Capacity Planning, Database Tuning), Change Calendar, Outage Notification / Reporting, SWAT Call Leadership, Break Fix Ticket Oversight, MACD Ticket Oversight, Data Quality Proactive Analysis, Setting goals for testing/quality
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