IT Desktop Support Technician
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors! THE JOB: Providing IT/Desktop Support to one of CompuCom's customers in the Anchorage area. We need a strong computer professional who is able to prioritize responsibilities and maintain a positive relationship with various personalities and who exhibits a can-do, "See the job, do the job" attitude. THE RESPONSIBILITIES: Troubleshoot, diagnose and repair computer hardware and software issues Install PC's, laptops, monitors, personal printers, IP telephones, etc., as needed to support local user requirements Provide application support to all Staff members for Microsoft Office Applications, Windows Vista environment and other associated business software applications Maintain inventory of all computer equipment and assets to ensure accountability Act as a liaison between Executives and Help Desk support personnel in order to expedite problem resolutions Maintain professional behavior in all environments: office, meetings, conferences, and home support Remain aware of the sensitivities of working with business confidential information whether it be verbal or written (confidentiality agreements need to be signed) Practice Customer Excellence behaviors Record, track, escalate and update requests through established systems THE REQUIREMENTS: Strong Microsoft Office 2000-2007 skills (Outlook, PowerPoint, Word, and Excel) Knowledge of joining multiple spreadsheets, to include and exclude datasets as required Thorough understanding of Outlook Data File management and Outlook's calendaring tool A+ certification Strong customer service skills Ability to provide consistent, excellent customer support to entire Staff, representing a variety of personalities and management levels Strong written and verbal communication skills Candidate must be detail oriented and self-motivating Physical requirement: Ability to lift up to 40 pounds without assistance Background security check and signed confidentiality agreements Safety consciousness Transportation Worker Identification Credential (TWIC) card eligible Preferred Skills: HP Accredited Platform Specialist (APS) Certification - HP Commercial Desktops, Workstations, Notebooks and Printers Collaboration experience including Microsoft NetMeeting and video conferencing knowledge Strong troubleshooting skills to work through issues without prior experience/knowledge *CompuCom supports Employment Equity and Diversity*
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