Customer Service Representative Columbia Heights, MN Superior Technical Resources has an exciting 1 year contract opportunity for a Customer Service Representative at a medical device company in Columbia Heights, MN. Job duties include, but not limited to: Answers in-bound phone calls and processes messages in software between customers and staff to support critical business needs, including medical case coverage and revenue generation. Calls may include Health Care Providers, Field Reps and other functional areas. Determine urgency of the call, assign priority, and gather pertinent data, such as patient name, surgery time, and message and enter in the messaging software. Respond to inquiries from customers (Health Care Providers), field personnel, or employees regarding patient registration, device tracking, and general questions ensuring HIPAA and patient privacy laws are followed. Receives and processes incoming calls from local and toll-free numbers. Maintain broad-level working knowledge of all of products and businesses in order to understand customer inquires and gather necessary information to answer questions or direct all calls to the correct destination on first attempt (transfers to other areas, after hour product emergencies) utilizing resources available to expedite the call. Monitor open messages in the paging software and escalate calls or pages to the next level field personnel to respond to the message. Update data in the system to maintain system integrity. Utilize and maintain on-call groups to expedite calls to the appropriate field personnel for follow up. Participates in cross-functional and cross-business process improvement initiatives. Able to work flexible schedule as business needs dictate Project work and data entry as assigned by management. Talent and Resources, Aligned. www.superiorjobs.com. EOE M/F/D/V Required Skills / Qualifications: Minimum of a high school diploma or equivalent Minimum of 2 years proven contact center/call center experience Minimum of 1 year working with MS Outlook, MS Word and MS Excel Minimum of 1 year working with Windows 95, Windows 98 and Windows 2000 Preferred Skills / Qualifications: Excellent written and oral communication skills Proven conflict resolution skills Proven ability to maintain confidential information Demonstrated ability to collaborate within a team environment Demonstrated independent working skills Proven ability to work in a changing environment Proven ability to learn quickly