Job Description: This position is responsible for the support of the customer issues related to the could computing environment specifically troubleshooting of virtual machines and Windows Server guest OS Provide 1 level technical support to the virtual and cloud environment to include but not limited to VMware vCenter, ESX server, virtual machines, HP blade servers and guest OS. Specific responsibilities include, but are not limited to: Serve as 1st level support to the cloud computing platform infrastructure Provide technical support to cloud computing customers. Ability to provide documentation related to customer issues Ability to track and close tickets in a queue Develop guidelines for systems monitoring to ensure maximum availability, uptime, and performance. Research, troubleshoot, and resolve system performance issues and outages. Ensure documentation standards are created and adhered to. Ensure that security procedures are implemented and enforced. Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications. Maintains current knowledge of relevant hardware and software applications as assigned. Support of web portals, orchestration, platform, application, API, network and monitoring needs. Validating and supporting new cloud solutions. This involves UAT, ORT testing and driving operational requirements. Outputs include Test Plans, Test Cases, Test Execution, Production Verification, Developer and Administrative Portals, Maintaining overall platform stability, security, and supportability Participate in operational and testing as require Providing technical mentoring to peers and partner organizations Developing and maintaining all technical documentation related to the cloud solutions and applications (SMOPs/MOPs, System documentation, troubleshooting guides, customer-specific knowledge base, etc) Overall customer relationship management Qualifications: 3+ years providing operational support in a virtualization environment MCITP + Security (required) Expert Knowledge in Microsoft Window Server OS Expert knowledge of Windows server class operating systems, Red hat Enterprise Linux (RHEL) server and client technologies Expert knowledge of system and network management tool concepts Excellent knowledge of DNS, DHCP, WINS, TCP/IP, SMTP, SNMP, PXE, NAT and network related technologies such as LAN/WAN topologies, transports and routing. Excellent Communication Skills Please ensure that all candidates know that this is a 24X7 assignment and FLEXIBILITY is required. Solid experience supporting Agile and iterative methodologies. 5+ years of practical application & API deployment and support experience with large scale service architecture. Strong working knowledge of Network Protocols TCP/IP, RDP, TELNET, FTP NO THIRD PARTY CANDIDATES ACCEPTED ABOUT TEKMARK GLOBAL SOLUTIONS, LLC Tekmark Global Solutions, LLC (www.tekmarkinc.com) provides information technology, telecom services, and business solutions to abroad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.
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