Technical Support Specialist
Kforce has been retained by one its local clients to find a Technical Support Specialist for a 3 month Contract-to-Hire in the Cincinnati, Ohio area. Primary responsibility entails providing telephone-based technical assistance to end-user customers and field sales reps regarding the installation and configuration of wireless temperature monitoring products. This position will require interfacing with Senior Support Specialists, Application Developers, company management, sales and others as required to resolve customer product installation, usage and support issues. This position requires travel and face-to-face interaction with clients. Professional Skills Required: * Good interpersonal, communication and organizational skills * Strong problem solving skills. .Strong knowledge with Windows-based operating systems * Knowledge of troubleshooting computer hardware, computer software, and wireless network and communication devices * Knowledge of configuration and set-up of Microsoft IIS Web Server * Knowledge of Microsoft SQL Server * Knowledge of basic TCP/IP Networking and Network troubleshooting / diagnostic skills
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