Customer Service and Technical Support - Customer Service Email Handling Helpdesk
We are a 3 year old financial software company that specializes in servicing hundreds of high end retail clients from all over the world who trade the foreign exchange market. We provide our clients with software that takes trades, manages those trades and then closes out those trades for our client. Customer service will answer technical support emails, alert our programming team to specific common software issues reported by clients, upsell the clients to higher end products, and negotiate to prevent client from returning the product if the client is unhappy with the product for any reason. Customer service will also schedule technical support sessions with gotoassist for other tech support agents or may take those sessions themselves. We answer roughly 15-60 emails per day and may take 4-20 technical support sessions per week. Training is simple and straight forward. Technical support has a simple 5 step approach to troubleshooting and installing customer software. Also most emails are rudimentary and can be answered fairly easily. Our clients are very high end and demand well-mannered, prompt and polite responses even when they may not return the gesture. The rep must remain courteous and calm at all times and help the client resolve their issue immediately. Our customer service currently works Mon-Fri 1000am- 400 pm to answer emails and take technical support sessions. Reliability and courtesy are key to this job. FLAWLESS ENGLISH PROFESSIONAL WRITING IS ALSO A MUST. If you feel this may be a stretch for you, please do not apply. This is a long term post. We look forward to hearing from those of you who are still interested. Thank you. Desired Skills: Customer Service Email Handling Helpdesk Keywords: Customer Service
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