▪ Work in a positive, team-oriented and structured call center environment ▪ Receive calls from employees with questions about benefits ▪ Process transactions, answer questions, resolve issues and respond to inquiries ▪ Calls may be related to health, savings, retirement plans, or other human resource-related services ▪ Handle incoming and follow up calls with customers ▪ Develop in-depth understanding of customer’s needs ▪ Identify and resolve customer issues ▪ Provide any additional information as required ▪ Use computer programs in Windows-based system to access appropriate information for individual customers ▪ For complex inquiries, research the information and follow up as required Start Interviewing now at (copy and paste in address bar) PREFERRED WAY https://interview.harqen.com/interviewnow/7852/1153 or email resume to [Click Here to Email Your Resumé] Requirements ▪ High school diploma / GED or relevant job experience ▪ Bachelor or Associates degree with 1 year related customer service experience or a High School diploma(or equivalency) with 2 years related customer service experience is highly preferred ▪ Must be willing to submit to a credit check, employment check, criminal background check, drug screen and skills tests. ▪ Must be comfortable working in a fast-paced learning environment ▪ Strong computer skills required