The Support Specialist will utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Responsibilities: Single point of contact for all technical support for internal associates across entire enterprise. Serve as liaison between associates, Information Technology functional areas and management, support groups and the business units. Responsible for end-to-end resolution and ownership for each respective customer request initiated, by closely monitoring the request, communicating with the associates affected and deliver solutions to requests with a sense of urgency. Qualifications: Must be proficient in Excel and understanding macros. Working knowledge of MS SQL Server 2005/2008 and running queries required. SKILLS MS Excel, SQL Server Synectics is an Equal Opportunity Employer.
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