We are seeking a Level 1 Help Desk Analyst for a long term contract opportunity for our client in Jersey City, NJ. Specifics: Shift: Various shifts available Qualfications: · Strong teamwork skills. · Strong customer support skills. · Perform administrative tasks as required. · Ability to multitask; Answering Service Requests by phone, e-mail, and in person. · Understanding of information systems. · Ability to effectively communicate, both orally and written. Ability to conform to standard entry ticket entry processes regarding the problem management system. · Quick to learn and adaptable to new environments. · Excellent organizational and follow-up skills with strong attention to detail. · Ability to complete all assigned tasks as scheduled and defined in Harvey Nash's Best Practices including: -Filling out Standard Checklists as required. -Entering Service Requests into the call tracking system. · Log all calls into the call tracking system ensuring that the user name and related details are recorded accurately. · Escalating Service Requests to the appropriate group or individuals as detailed in a timely and efficient manner. SPECIAL KNOWLEDGE & SKILLS: · Trade School diploma or equivalent work experience. · Comfortable working with technology and applications. · Good customer service and communications skills. · Good problem diagnosis and resolution skills. · Excellent attention to detail and follow-up skills. · Ability to work as a team player. · Experience with Desktop and Windows XP Operating Systems. · Basic understanding of Call Tracking Systems. Qualified candidates should submit a word formatted resume to Cheryl.blumenberg@harveynashusa.com . Harvey Nash Global recruitment and talent solutions company Placing thousands of skilled business professionals every year Operations in the United States, Europe and Asia Publicly traded Over 37 office locations worldwide Dedicated to providing talented professionals with top career opportunities Apply now if your skills and experience are a good match for the position and remember this: At Harvey Nash, the door to opportunity is always wide open.