Brief Job Description: Candidate will be responsible to lead and manage our offshore based Enterprise Operations Center (EOC) reporting into the Operations Director. This position is based in NJ and may require shift work (Shifts 1 and 2 only). The candidate is responsible to oversee all technology monitoring, provide incident management leadership for all incidents impacting multiple users. Required Skills: -Experience in leading and influencing an offshore delivery team based in India -Excellent communicator both orally and written -Experience in supporting real-time products -Demonstrated experience with developing, rolling out and managing ITIL Incident and Problem processes -Incident and technical management experience NO THIRD PARTY CANDIDATES ACCEPTED ABOUT TEKMARK GLOBAL SOLUTIONS, LLC Tekmark Global Solutions, LLC (www.tekmarkinc.com) provides information technology, telecom services, and business solutions to abroad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.