Our client, a leading financial services organisation, has an immediate requirement for an experienced Senior Call Centre Operations Manager to lead a significant customer contact programme as well as identify process improvement opportunities. As the Senior Operations Manager you will be responsible for providing management oversight to the existing Operations Management team, as well as providing deputy oversight in the absence of the Head of Operations. You will also support the continuous process improvement of the call centre operation through the identification of cost and or time reduction and ensuring this is effectively implemented within the operation. Suitable applicants will demonstrate significant call centre operations management experience, particularly managing FTE of 350+. You will also demonstrate contribution to process improvement within contact centres with particular focus on time, cost and quality. This is a long term contract opportunity to support a significant customer contact exercise, for more information please apply now.