Position: LAN/WAN Support Engineer (State Govt. Project) Location: Brooklyn, NY Duration: 6-12+ Months Requirement Need Cisco Certified Engineers for on-site coverage. We will maintain on-site presence Monday through Friday, from 7 a.m. to 7 p.m., including City holidays. The client team and the customer will mutually agree on the primary assignments and shift times for each of the engineers. The on-site engineers will engage in the following tasks: • Requires CCNP certification. • Break-fix support for all customer LAN/WAN locations. • Preventative maintenance and management tasks within mutually agreed-upon timeline and maintenance windows. • Network device configuration and documentation of configuration changes. • Data network configuration support and documentation of configuration changes. • Updates to documentation, including "as-builts," firewall rules, and asset and configuration records. • Submission of Change Management Requests (CMRs) and supporting documentation, as required, such as Method of Procedure (MOPs). • Remote access and connectivity requests per customer policy. • Support, Install, Move, Add, Change, Decommission (IMACD) via change management. • Service provided by each on-site technician will be performed in the following descending order of priority: (a) emergency repairs; (b) emergency moves, adds or changes; (c) repairs; (d) moves, adds, changes, and disposal; (e) software updates; and (f) maintenance, including checklists. • Engage Cisco on behalf of the City as required to provide support when needed to repair a faulty system component. Thanks and Regards, Raj BodhTree Solutions Desired Skills: Admin Assistant Keywords: Other - Administrative Support, Assistant, Admin