Responsibilities for this role include performing the following duties: Listen to problems and questions as reported by customers on assigned hardware, software, and systems Fully document problem symptoms and capture all relevant system and application information within the Departmental Call Tracking System Independently resolve most problems / questions that arise and consult with senior team members or other IS development or technical staff only on unusual or specially difficult issues Monitor and follow-up with customers on open issues, ensuring that departmental performance objectives, service-level standards, and customer satisfaction goals are achieved This position is with a Kforce client in Louisville, Kentucky. If you are qualified and interested in this position, please apply online today for consideration. The qualified Desktop Support / Help Desk candidate will have 3+ years of experience in a large enterprise call center working on the responsibilities listed. This role also requires: Good knowledge of Microsoft Windows 2000, XP, and Windows 7 OS skills 100% telephone support experience TCP/IP network troubleshooting in a WAN/LAN environment Active Directory - to add/modify/delete AD accounts, Security and Distribution Groups, and network access accounts for various applications Local and network printer troubleshooting Remote access Windows 2000 and XP OS skills Internet Explorer skills Software and/or hardware installation experience Excellent customer service skills and good attitude Excellent communication skills and reliability Shifts start from 8:00am-5:00pm, 9:00am-6:00pm, 10:00am-7:00pm, or 11:00am- 8:00pm.