Customer Solution Manager
Customer Solution Manager (Fixed Term Contract - 12 months) We have an opportunity for a Customer Solutions Manager in Sunderland Is improving customer service your calling? At Barclays, keeping our customers happy is at the top of our list and we're always looking for new ways to raise the bar and improve the service we offer. That's where you'll come in. As a member of our senior leadership team, you'll help develop a best practice strategy for the Contact Centre teams you'll be responsible for leading. Could your ideas and customer knowledge help improve their success and performance and ultimately increase the (already very high) levels of customer satisfaction? If so, you'll be ideal for this role. What you'll give our customers as a Customer Solutions Manager We'll be looking to you to provide our customers with even better customer service. You'll do this by driving change and developing an empowering environment for our Customer teams. You'll build, lead and deliver successful outcomes, ensuring each team member maximises their potential and meets agreed customer satisfaction targets. What you'll get in return Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future. What you'll need as a Customer Solutions Manager The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need to be a charismatic leader with experience of managing large customer Contact Centre (up to 100fte), and have proven success of adapting to change. As your team will be looking to you to inspire and coach them, you'll need good knowledge of the market and a real enthusiasm and ambition to lead. We'll judge you on your ability and nothing else. Careers built around customers
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