The Application Analyst serves as the “voice of the customer” within the IT organizations, This position is responsible for supporting the Finance, General Accounting, HR/Payroll and other Administrative areas regarding issues and enhancements of the following key applications: o JDE Finance, HR/Payroll and Sales Order modules ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensure that the business needs appropriately represented within the IT organization. This includes addressing break fix situations, system enhancements, and System Maintenance scheduling and coordination • Responsible for working closely with the business community to document functional requirements and business processes • Assist in the development of quality assurance artifacts including Test Plans, and Expected Results • Responsible for facilitating regularly scheduled meetings with the business community and attending regularly schedule meetings with Application Manager to: • Keep the business apprised of IT progress • Raise issues and risks associated with existing IT commitments • Schedule and coordinate application testing and updates to the IT production environment • The Application Analyst will work closely with the IT development team to manage and prioritize break fix, application enhancement, and system maintenance efforts. • Responsible for leveraging companywide tools IT Tools (SM7, MKS) ensuring that the required documentation, testing and business approvals are approved for all changes to the production environment. • The role of this Analyst also includes serving as a secondary/back-up resource for other key IT systems that are utilized by EMA Manufacturing, Sales and Distribution teams. MINIMUM QUALIFICATIONS • BA/BS Degree, in a technology related field or other degree • Minimum of five (5) years industry experience developing or modifying commercial off-the-shelf (COTS) solutions, implementing and supporting “home-grown” and / or COTS systems in a large-scale enterprise. • Minimum of five (5) years industry experience with JDEdwards Financial and Manufacturing World Software products. • Minimum of five (5) years industry experience within a RPG programming environment.( no programming) • Experience with AS/400 Operating system utilities, Query and SQL.( no programming) KNOWLEDGE, SKILLS & ABILITIES REQUIRED • Working knowledge of business principles and terminology and strong customer communication skills are required • Experience with project management tools such as MS/Project or similar tools • Experience in developing Key Project Documentation, such as Business Requirements Documents (approved and signed off by the Business Team) Technical Requirements Documents (approved and signed off by the IT Technical Lead) Keywords: Application / Production Support