Sales Support Specialist

Parker Staffing is seeking a Sales Support Specialist to work in a fast paced, highly collaborative, technology driven setting. This position works with the sales team and customers to manage the delivery of products and services. This is a 3 month contract opportunity. Duties and Responsibilities : · Pre-sales Customer Support · Manage sales team calendars to track progress on opportunities and scheduled calls. · Manage the pipeline growth for the Sales Region by updating opportunities and evaluating current install base for potential upgrades. · Ensure quote pricing accuracy, execution of order approval process, and issue resolution. · Lead management of products undergoing customer evaluation. · Prepare proposals, agreements, sales reports and presentations to achieve sale targets and customer relationship development goals. · Collect, analyze and evaluate customer information to increase productivity of sales cycle · Evaluate information systems and sales process/work flows, make recommendations for improvements, lead/participate in the implementation of improvement recommendations · Post-sales Customer Support · Lead coordination between Operations and Sales for successful execution of order fulfillment; Develop processes and tools for successful management and flow of sales order transactions through the product delivery process · Decide order priorities and delivery dates based on customer need, product availabili ty, and installation schedules · Manage the escalation process to the executive team in a judicious manner · Lead “New Customer” Registration process; resolve open issues relative to account administration and insure that all new customer start-up i ssues are proactively resolved · Ensure Salesforce records are accurate and resolve issues · Make assessments of customer escalation requirements, develop recommendations regarding solutions customer issues, and manage follow through to insure resolution of customer issues · Work with Accounting to develop and implement revenue recognition and SOX compliance policies Qualifications and Skills: · 3+ years experience in a customer focused/sales oriente d position · Excellent communication and organizational skills · Ability to work well in teams and develop cooperative relationships · Proficient in Microsoft Office, especially Excel · Prior CRM experience, preferably with Salesforce · BA/BS preferred

30d+ ago Monster

Seattle

Expired

Fee not available

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