Infrastrucutre Project manager POSITION PURPOSE: The Technical Account Manager (TAM) team is a global customer business Interface team, which closely manages customer (technical) infrastructure services that typically cannot be provided from a remote location or that require a physical presence near customers. These services are provided in close concert with the GDU/OSS Run & Maintain teamsand the OSS System Engineering teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensure that customers specific problems and requests are addressed in a timely fashion by the team responsible • Embed customer requirements into the service management processes i.e. Change, Problem, Request, and Incident Management • Understand the technological changes in the customer landscape and ensure alignment throughout the GDU. • Drive systemic service problems hand in hand with customers towards long term solutions. • Take part in customer/team meetings, presenting issues and solutions, maintain issues lists and promptly address/follow-up the items on the lists • Mediate between customer and client GDU for impacts from AT&T Network, and EDS Support as needed to resolve the issue • Provide technical advice and guidance in the request and effective use of client's supported infrastructure and provided services. OTHER DUTIES AND RESPONSIBILITIES: • Answer complex level questions specific to a landscape • Assistance with Local Hardware impact resolution • Assistance with office system moves and setup • Coordinate and execute technical activities as needed for workstation and servers • 24x7 on call provided with sufficient staff • Hands-on technical support • Install customer specific hardware, software or libraries not supported globally by T-Systems- {Legacy dedicated special and specific in nature} • On-Site presence at customer's location during planned Go-Lives • Personal one-on-one training as needed to maintain proper use and functionality • Provide Legacy Support not included in Central GDU Services • Management of Storage used by customer • Involved to expedite an urgent ticket, they will 1st re-assess would R&M have done. For this, same access as R&M is required • Regular, predictable attendance. • Other duties as assigned. • Provide specialized support in the event of business BCP/DR and/or high-impact outages. • Actively seek improvement opportunities for processes and tools within GDM and GDU, across regions, and globally. • Contribute to new service provisioning and server support on-boarding process. • Participate in the scoping of all GDU related projects • Execution of small customer projects. QUALIFICATIONS: At least 5+ years experience in operating in Technical Infrastructure services or similar technologies. Incumbents must have a thorough understand of the IT landscapes and structures. Meeting all the listed qualifications is not required.  Solid understanding of the underlying server/system technologies  UNIX/Linux server  Wintel Server  Storage environments NAS/SAN  Wintel and/or UNIX based application hosting environments  portal technologies  System security  System administration skills  Shell scripting experience: Bourne, Korn, Perl, etc.  Unix Security knowledge  Storage, backup and recovery  Ability to operate stringent Change Management regimes  Experience with Networking: TCP/IP, Ethernet, etc.  Knowledge of NFS, and DNS, AD  SAP Infrastructure knowledge  IT4Shell service management processes (Service Centre) EDUCATION: • Minimum BA/BS degree or equivalent experience Contact Stefan@finezi.com Finezi