The main function of the knowledge sharing position would be to help champion organization-wide knowledge sharing, so that the organization's know-how, information and experience is shared inside with employees and (as appropriate) outside the organization with business partners. Key responsibilities include: Promote knowledge sharing through the organization's operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems; Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies; Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities; Help disseminate information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing events (such as knowledge fairs, site visits, interviews), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations. Proactively identify and develop customer-focused knowledge Develop a continual service improvement process to maintain integrity of knowledge base Produce and/or contribute to key deliverables as requested including: process maps and implementation plans. Promote and support the transition to Process Management, including the establishment of process performance measures and the adoption of the Process Management loop. Skills: Ability to get consensus and collaboration across many business units Ability to explain complex concepts in layman's language Effective written and verbal communication skills with emphasis on technical writing and requirements documentation Abilities: Interview Subject Matter Experts to obtain information about current processes, process performance, and process performance issues Document processes in swim-lane process map form Collect and analyze current program and process performance measures Conduct benchmarking and best practice research Gain consensus and agreement on knowledge process change implementation practices and execute on those changes Requirements: Five or more years’ experience in Business Process Improvement/Redesign and Knowledge Management and Sharing Expert in ITIL (Foundation Certification required) HP ITSM suite is highly desirable Must have experience creating process (Service Delivery Model plus) Demonstrated experience in the following applications/technologies: MS Project, Word, Excel, PowerPoint, Acrobat, Visio, Crystal Reports Solid analytical skills including ability to identify needed data/information, determine how to collect data including when it not readily available, draw relevant conclusions from data, and present data and findings in compelling ways Superior business acumen, strong technical skills/understanding, and attention to detail Bachelor's degree Familiarity with developing and delivering knowledge sharing Experience and familiarity with Request Catalog and Interaction knowledge components Process and Knowledge certifications ideal but not required. Healthcare industry idea but not required Experience in establishing effective partnerships within and outside the organization. Superior communication/interpersonal skills with a customer orientation; excellent communication skills for interacting with both senior management and staff levels