A Desktop Support role is available with our client in Andover, Massachusetts. This position is responsible for installation and maintenance of moderately complex hardware/software systems and supporting larger user groups. This person confers with end users to determine software of hardware requirements, and installs new and maintains existing hardware/software. Impact is on one or more areas, functions or processes. Desktop Support is responsible for single or multiple applications. The following skills, knowledge and experience are required for this position unless noted otherwise: Ability to develop business relationships and communicate effectively with the user community Strong troubleshooting skills Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems Applies good understanding of customer service techniques as required to address PC PC imaging and deployment experience Desktop and laptop hardware and software support experience