Citrix Desktop Support Technician
Manpower currently has a contract opportunity to work as Desktop Support Technician with our client located west of Des Moines. Main Tasks and Accountabilities : -Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. -Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. -Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. -Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment. -Where required, administer and resolve issues with associated end-user workstation networking software products. -Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems. -Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers. -Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order. -Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports. -Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. -Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. -Accurately document instances of desktop equipment or component failure, repair, installation, and removal. -If necessary, liaise with third-party support and PC equipment vendors. This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties of the level of responsibility entailed. Key Skills & Abilities: -Excellent hands-on technical knowledge of PC and desktop hardware -Extensive knowledge in PC application such as Office Apps: Excel, Word, Access, and PowerPoint, and etc -Innate ability to troubleshoot other application issues -Excellent technical knowledge of PC internal components -Working technical knowledge of current protocols, operating systems, and standards -Able to read and understand technical manuals, procedural documentation, and OEM guides -College diploma or associate degree or B. S. degree in the field of computer science or related field -Certification in MCDST is preferred -Dell Certified Technician is preferred -1+ years of Citrix Experience To apply for this position please reply to this ad with your most up to date resume. Manpower is an Equal Opportunity Employer (EOE/AA)
West Des Moines
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