Jr. Desktop Support Engineer
Jr. Desktop Support Engineer Fargo, ND 6month contract GC or US citizen Local to the area preferred Major Professional services firm is seeking highly skilled and experienced Desktop support technicians to provide end-user support around the Windows desktop platforms and Office 365. Ideal candidate will have: Detailed understanding of MS desktop technologies, the MS office suite and lead the troubleshooting, configuring and administration efforts of windows desktop environments. Will be able to administer Windows desktops on a day to day basis and also have the ability to plan for infrastructure and operational changes such as desktop upgrades. Responsibilities: Desktop lifecycle management including desktop image creation, end-user deployment, inventory /asset tracking, hardware refresh/break fix and system disposal. End-user desktop support (high touch and remote) for issues entered in the Help Desk ticketing system including software installs/changes , new user setup, printer/copier support, wireless configuration, conference room set up and office moves/add/changes. Support of end user network connectivity and networking systems. Citrix end user support. Managing the desktop environment to ensure the desktop system is operating effectively for the end user and is properly receiving windows and Antivirus updates. Maintain desktop operational procedures and documentation. Technologies: Windows Laptops/Desktops. Office 365 Suite Active Directory, DHCP, DNS. Citrix Remedy Help Desk Ticketing system. Wired and Wireless Networking including TCP/IP networking Printers. Requirements: 1-3 yrs. of experience in providing level 1 and level 2 help desk and desktop operations support. 1-3 yrs. supporting environments with over 800 desktops and a minimum of 300 users Detail oriented with excellent organizational and multi-tasking skills. Excellent customer service and communications skills in order to quickly and effectively troubleshoot resolve issues. Knowledge of Citrix specifically end user of Citrix to connect to systems. Knowledge of desktop imaging and image management. Knowledge of Help Desk ticketing systems (remedy, etc.) Knowledge of Windows Administration tools (AD Users, and Computers, DHCP, DNS). Understanding of networking and troubleshooting including TCP/IP networking, DNS and DHCP.
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