TEKsystems is seeking a support analyst for a contract opportunity with a top IT client in Norfolk, VA. Specific Duties/Assignments. This candidate must be well versed in application support to include HTML, XML, Javascript, and mobile technologies. This resources will be a key component of an application rollout support team. The candidate must display excellent written andoral communication as well as excellent customer service skills. - Diagnose, investigate and resolve requests and incidents of a complex nature. - Resolve incident requests through troubleshooting and investigation. Escalate if necessary. Apply fixes or workarounds as appropriate. - Apply analytical skills, problem-solving and technical expertise to root cause analysis and resolution. - Perform restorative and maintenance actions to resolve customer's technical problems. - Provide back-up to the Services Desk and serve as mentors to the staff. - Document and share knowledge with customers, team members and others. - Communicate proactive advice to staff and customers to avoid future problems. - Manage ticket caseload according to KCS principles and guidelines. - Adjust language or terminology to the characteristics and needs of the audience. - Utilize available job aids, support tools, and online documentation. Required Skills/Experience/Qualification - Must be dedicated to providing excellent customer service. - Professional, positive and amicable attitude and demeanor. - Demonstrated appropriate discretion and sensitivity with customers and colleagues. - Top-notch communications and interpersonal skills, and listening comprehension. - Ability to follow written and verbal directions. - Ability to work both independently and collaborate as part of a team. - Must be self-motivated, organized, thorough, and detail-oriented. - Be able to work quickly and be calm under pressure. - Strong analytical and creative problem solving skills. - Strong technical writing skills - Ability to investigate, understand and clearly communicate solutions to non-technical customers. - Must display commitment to teamwork and excellent customer service. Meet or exceed expectations of internal and external customers. - Perform quality work that has been tested with an emphasis on the highest possible accuracy. Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V