Customer Service Executive 9 Month Contract
Customer Service Executive - Fixed Term Contract 9 months As a leading provider of card based products and services to the payment market globally, Oberthur Card Systems has built a strong understanding of what it demands both today and in the future. The company continually extends its geographical coverage and technological innovation and expertise to provide its customers with unrivalled services. The quality of both our products and our team set us apart from our competition, in order to maintain this we are now looking to recruit a customer focused, proactive and experienced Customer Services Executive to take ownership of customer relationships and management of all operational activity within them. This is a fixed term contract for 9 months. The role will involve taking ownership of a portfolio of key customer relationships and the management of all contact relating to their operational activity. This will include the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels, this will mainly involve managing customer's expectations and 1st line relationship management. The role will also involve Order Process Management, which includes managing order expectations, order status and maintenance of work in progress, communicating all customer requirements throughout all internal departments and dealing with colleagues at all levels to deliver customer requests and to chase progress. This is a key role within the commercial division of the business and other duties will also include: Utilising internal systems to process customer actions including change requests, complaints and reports - this requires a competent level of technical knowledge in order to manage small projects. Ensuring that all order entry, invoice, despatch specs and commission data is entered and processed in an accurate and timely manner. Reporting - KPI's, complaints,SLA's Change management - managing all business as usual raised change requests Creation and Ownership of service level agreements and pricing agreements; negotiating with the customer and the business and maintaining documentation. Running stock management process Ensuring pipeline accuracy, by providing regular feedback to customer services and the sales team. Applicants will ideally have previous experience within a similar role, and have experience of working with multi customer accounts and preferably overseas customers. You will show initiative and have the ability to work unsupervised and to deadlines, you will be enthusiastic, confident and keen to learn and willing to take ownership of your own workload. You will have strong communication skills both verbally and written, alongside this you will be willing to take ownership of requirements and display initiative and flexibility, experience of building effective working business relationships is extremely important. Good working knowledge of Microsoft Office packages and experience of using in house databases is a must. Previous co-ordination and experience of managing small projects is desirable alongside presentation skills. In return we offer relevant training, a competitive salary and benefits package and the opportunity to excel and expand your career within a Global Market Leader.
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