Company Overview:    ICONMA is a consulting firm, that provides professional staffing services and project based solutions for a broad range of Fortune 1000 companies. Our areas of expertise include Information Technology, Accounting/Finance, Engineering, and Professional. ICONMA has a nationwide presence that helps us support our national clients. ICONMA has received numerous awards for delivering outstanding services and providing the highest standards of quality.  We recently received the Bridge Award and the Silver Supplier Award from two of our major clients. We provide long and short term opportunities as well as contract to hire and direct hire opportunities.  ICONMA offers Paid Vacation, Holidays, Personal Days, Medical and Dental, Life Insurance and 401K.  We also have an AFLAC insurance program that allows our consultants to further personalize their coverage with a choice of selections that include long and short term disability, additional term life insurance.     We are currently looking to hire for one of our clients. Duration: 4 months with possible contract to hire   Description/Required Skills: - Serves as primary support liaison between company and customer. - Provides phone support to customers by resolving complex technical application problems. - Maintains log of problems so that recurring problems can be reported to product development. - Provides recommendations for improving team processes and procedures. - Help Desk / Call Center experience preferred.   Thanks,   Rhythm Arora Technical Recruiter ICONMA Toll Free:  (877)-429-7907 Phone:     ( 248)-275-1209 Fax:         (866)-914-9724 Email:       arora@iconma.com