Senior UNIX Subject Matter Expert
The Senior UNIX Subject Matter Expert in Stennis, Mississippi will have the following functions: Drives technical service resolution and maintaining high levels of customer satisfaction through pre- and post-engineering technical/functional support to current and prospective customers Provides systems engineering support for customers in a 24x7 service organization Acts as a Team Lead for all technical, administrative, personnel, and service delivery issues managing and scheduling resources Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets Acts as a mentor to other engineers, as assigned, and to develop internal certification criteria and curriculum Performs the duties of Level 2 Engineers, Training Coordinator, QA Engineer and Escalations Manager as assigned and certified Participates on rotating shift coverage's, as needed to support organizational goals; participates in the company on call program, as needed to support organizational goals Coordinates with client management to formulate highly complex technical solutions Identifies and implements solutions based on client needs Informs client management of appropriate developments in technical support products Provides technical leadership to internal and external personnel on highly complex system installation and administration activities Provides technical solutions and escalated support for non-routine, highly complex technical issues Mentors and provides guidance to less experienced personnel Evaluates products and upgrades for appropriateness of cost and compatibility Oversees and implements system upgrade strategies Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance. Initiates reviews as appropriate Conducts capacity planning reviews with management As the successful applicant, you will possess the following requirements: Linux / UNIX SME with 5 years of multi-vendor UNIX engineering, implementation, and administration experience A Master's Degree or higher with over six years of related experience (equivalents: Bachelor's degree from an 'accredited' College or University with eight years of experience or a Doctorate Degree with four years of experience)
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