PC Networks Analyst (Hardware & Remote Access)
Duties Include: Install file servers to the team standard and provide post-installation support and administrator training where applicable Assist the Service Desk by providing third line support to users. Problems must be owned until resolution using a wide variety of assistance including manuals, help of colleagues, technical support contracts, Technet and the Internet Keep fully conversant with the network set-ups in allocated departmental networks Be fully conversant with the team�s installation standards and adhere to them at all times Be fully conversant with the team�s security policy and adhere to it at all times. Maintain knowledge of selected utilities on networked PC and file servers. Monitor allocated networks regularly using available tools and take preventative action should potential problems look likely Ensure the data backups on all allocated networks are successful on a daily basis. Identify new hardware and software products that would benefit the team and bring them to the attention of the rest of the team either via the team leader or at team meetings Maintain a reliable and efficient Remote Access service for the City of London�s remote users both at City remote sites and at users� homes . Ensure that there are adequate hardware spares for designated equipment and that support staff attend and fix hardware calls within agreed timescales Keep up to date procedures for logging calls with the server hardware manufacturer and also procedures for testing faulty hardware components Implement and oversee periodic preventative maintenance on servers and their peripherals Carry out both scheduled and ad-hoc hardware evaluations at the direction of the team leader Ensure that any disaster stand-by equipment relevant to the services supported by the team are fully operational and that data backups are consistently successful; regularly test restore procedures and keep this fully documented for other I.S. Division staff Attain the Microsoft Certified System�s Engineer qualification, Citrix�s Certified Administrator qualification, and any applicable hardware and software manufacturer�s support qualifications as deemed appropriate by the Team Leaders. Liaise closely with colleagues in the IS Division at all times to ensure a consistently high standard of service to the customer. Report regularly to the team leader on the progress of all allocated work tasks. Manage, complete and report to the team leader on all major project tasks, in a timely manner. Make formal presentations on projects to the rest of the team and to user departments as required. Produce technical evaluation reports in clear, structured and concise English for a wide variety of audiences. Through allocated R&D, training courses and own personal development ensure that the systems offered by PC Networks are up to date with the latest bug fixes and utilities; recommend upgrades and other strategies at the earliest opportunity The section normally expects a certain standard of dress to which the post holder should adhere. Works standard daily hours. May be required to work additional hours or to work out of normal office hours (at work or at home) as required by workload priorities and to minimise any disruption to the users. Duties of all IS Division staff Carries out the duties of the post in accordance with the Data Protection Act, the Computer Misuse Act, the Health and Safety at Work Act, the Freedom of Information Act and other relevant legislation. Adheres to all security standards of the City Corporation and Division and encourages others to do so. Actively seeks to implement the City Corporation�s Equal Opportunities Policy and the City Corporation�s objective to promote equality of opportunity in relation to the duties of the post Undertakes other projects or tasks commensurate with the seniority of the post, as agreed with line management from time to time . Participates fully in team meetings Participates fully in performance management procedures Maintains adequate and up to date technical awareness and also maintains awareness of current IS issues, trends and major projects. To be part of the IS Division Virtual Service Desk. To follow all internal standards and meet the requirements of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) Maintains a high standard of service to customers of the Division at all times. Keep an up to date electronic diary and maintain an up to date record in the time-recording system and any other management systems that are introduced in the future
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